Privacy Policy

Last updated: October 28, 2025

We're serious about keeping your data safe while you're experiencing the extraordinary with us. Here's the real deal on how we handle your information.

Your Data's Locked Down
Military-grade encryption
No Shady Stuff
We don't sell your info
You're in Control
Manage preferences anytime
Your Privacy Preferences
Essential Cookies
Required for the site to function properly
Analytics & Performance
Helps us understand how you use our site
Personalization
Customize your experience based on your preferences
Marketing Communications
Special offers and updates about new experiences

Look, we're running a high-tech hotel here, so yeah, we collect some data. But we're not creepy about it - everything's got a purpose.

Personal Info You Give Us:
  • Name, email, phone number when you book with us
  • Payment details (but don't worry, that's all encrypted)
  • Preferences for room settings, dietary stuff, that kind of thing
  • Your VR experience history if you're into our virtual reality suites
Tech Stuff We Track:
  • How you interact with our AI concierge (helps it get smarter)
  • Smart room automation preferences - temperature, lighting, all that jazz
  • Biometric data if you use our wellness spa (strictly for personalized treatments)
  • Website cookies and browsing behavior - standard stuff really
Fun fact: Your biometric spa data never leaves the wellness center systems - we keep that super isolated.

We're not hoarding your info for no reason. Here's what we actually do with it:

Running the Hotel

Process your bookings, manage your stay, handle payments - you know, the basics of keeping a hotel running.

Making Things Personal

Remember your room temp preferences, suggest VR experiences you'd probably dig, customize your holographic entertainment - basically making your stay feel like it's designed just for you.

Communication

Send you booking confirmations, updates about new immersive experiences, occasional deals if you're into that.

Improving Our Tech

Train our AI systems to be more helpful, refine our smart room automation, make sure our multi-sensory dining experiences actually work as intended.

Bottom line: Everything we collect serves a purpose that makes your stay better or keeps our operations smooth.

We're pretty protective of your data. We don't just hand it out to anyone who asks - here's the real breakdown:

People We Trust:
  • Payment Processors - They handle your credit card info securely (we don't even see the full numbers)
  • Cloud Service Providers - Where we store data with enterprise-grade security
  • Email Services - For sending you booking confirmations and stuff
  • Analytics Tools - Help us understand what's working and what's not on our site
When the Law Says We Have To:

If Canadian authorities or law enforcement show up with proper legal documentation, we've gotta comply. We're not gonna lie about that.

What we DON'T do: Sell your data to advertisers, spam you with third-party marketing, or share your biometric info with anyone. Period.

Security's not just a buzzword for us - it's literally built into everything we do. Here's how we protect your stuff:

Encryption Everywhere

256-bit SSL encryption for all data transmission. Your payment info gets tokenized before we even touch it.

Secure Servers

Multiple data centers across Canada with redundant backups and 24/7 monitoring.

Access Controls

Only authorized staff can access guest data, and everything's logged and audited.

Regular Testing

Quarterly security audits and penetration testing to find vulnerabilities before bad actors do.

But let's be real - no system's 100% hack-proof. We do our absolute best, but if something weird happens with your account, let us know ASAP.

Canadian privacy laws give you some solid rights. Here's what you can do:

Access Your Data

Request a copy of everything we have on you. We'll send it over in a readable format within 30 days.

Correct Mistakes

If something's wrong in your profile, just tell us and we'll fix it right away.

Delete Your Account

Want out? We'll wipe your data (except stuff we legally have to keep for accounting purposes).

Opt Out

Don't want marketing emails? Unsubscribe anytime. Don't want personalization? Turn it off in your settings.

Data Portability

Take your data with you in a machine-readable format if you wanna move to another service.

How to exercise these rights: Just shoot us an email at reservations@xenorithverse.info with "Privacy Request" in the subject line. We'll get back to you within 48 hours.

Yeah, we use cookies. Not the chocolate chip kind - the digital tracking kind. Here's the lowdown:

Essential Cookies

These keep the site running - like remembering you're logged in or what's in your booking cart. Can't turn these off without breaking stuff.

Analytics Cookies

Help us see what pages people visit, how long they stay, where they click. We use this to make the site better. You can disable these if you want.

Personalization Cookies

Remember your preferences so you don't have to set everything up each time you visit. Like if you prefer dark mode or specific room types.

Third-Party Cookies

Sometimes other services (like payment processors or video players) drop cookies too. We try to minimize these but some are necessary.

Managing Cookies

You can control cookies through your browser settings or use the toggles at the top of this page. Just know that blocking certain cookies might make some features wonky.

Pro tip: Most browsers have a "do not track" setting that we respect.

Our hotel's designed for adults and families, but we're extra careful with kids' data.

Under 16? We need parental consent.

Canadian law requires us to get a parent or guardian's permission before collecting any personal info from minors under 16. If we find out we've accidentally collected data from a kid without proper consent, we'll delete it immediately.

For family bookings, we only collect what's necessary for the reservation and never use kids' data for marketing or profiling purposes.

We don't hoard data forever. Here's our retention policy:

Data Type Retention Period
Booking & Payment Records 7 years (tax law requirement)
Guest Preferences 2 years after last stay
Marketing Communications Until you unsubscribe